Warranty and Returns

Return and Refund Policy

  • We have a “no questions asked return and refund policy”.  Nonetheless, we encourage you to check your products at the time of delivery. If you still find a shortcoming in the product delivered, you may return it at the time of delivery. We will take the returned product back with us and a store credit will be issued in lieu of the value of the product. This credit will be reflected in your account on our site which can be used against a subsequent purchase from our site.

 

WHAT IS YOUR RETURNS POLICY?

We hope that you will love everything you buy from us, however if this is not the case,souqship.com has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has size issues (apparel and footwear only) or if the item is faulty or not what you ordered.

souqship.com accepts returns with size issues only for :

  • Apparel
  • Footwear

To be eligible for an exchange, the merchandise must be returned in original condition (undamaged,unwashed, unworn and in a brand new and saleable condition). Requests for exchanges will be rejected if the item does not meet the criteria. Length discrepancies of 0.5 - 1" in our given measurements are not deemed defects.Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.

However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.

We will also not be able to accept the return if product

  • Exhibits physical damage to the box or to the product
  • Is returned without original packaging and accessories
  • Serial Number is tampered.
  • The product has not been used and has not been altered in any manner
  • The product is intact and in saleable condition, and
  • The product is accompanied by the original invoice of purchase.

No returns, refunds or exchanges will be accepted for the following items:

  • Accessories
  • Beauty Products and Fragrances
  • Home Décor
  • Handbags
  • Hosiery
  • Appliances
  • Intimates
  • Jewellery
  • Leather goods
  • Swimwear
  • Sunglasses
  • Wallets
  • Watches
  • Electronics
  • Toys
  • Baby Care
  • Cleaning Products
  • Refrigerated items such as Butter, Cheese, Dahi, etc
  • Seasonal and Festive items such as Decoration lights, Gift Packs, etc
  • Items purchased in Bulk quantities
  • Personal utility items such as undergarments, handkerchiefs, socks, and cosmetics,
  • Fresh food and non-food items such as vegetables, fruits, and flowers

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

 

Category

Products that can’t be returned

Auto Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

Automobiles

Cars, Mopeds, Motorcycles and Scooters

Bath and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Cleaning Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

Food and Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products

Fashion

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

Footwear Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

Gardening Products

Plant Saplings, Plant Seeds and Soil Manure

Health Care

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

Home Products

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Innerwear

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

Jewellery

Coins

Music Instrument Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish

Party Supplies

Balloons, Candles, Cut-outs, Decoration articles and Whistles

Festive Supplies

Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

 

If the return is due to a size issue (applicable for apparel and footwear only), it is the member’s responsibility to pay for return shipping. On our part we will give you a store credit. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of Rs 110 as store credit.All returns which are not valid will not be accepted and will be sent back.Please note souqship.com will not be liable for any damage that happens in transit.

Returns can be made in the following ways:

Intimate us so that we can pick up the product(s) from your doorstep ( if pickup service is applicable in your area).

Should you wish to return all or a part of your order, you need to let us know within 24 hour from the date of receiving your parcel. You can either call our Customer Support No. +91-9400935933 between 10am and 5pm, our dedicated helpline or write to us support@offalica.com

After validating your return request over Email/Phone, we will send you an email authorizing a return. The mail will give you access to the return shipping address label. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 10 days of us sending the authorizing email.

Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.

Refunds are made as follows

If the payment was made in cash then the refund is made in the form of a NEFT/Cheque

If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made

When a refund is to be made due to sizing issues from customer's end (for apparel and footwear) then the amount is refunded in the form of store credits.

Please Note: offalica will make refund NEFT/Cheque only in the registered name of the customer.

In rare cases of Damaged/Defective/Incorrect product received, you need to inform us within 24 hours of Delivery.

Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.

HOW DO I RETURN A FAULTY ITEM?

If you receive a faulty item and would like a refund, please send a email to our support desk - support@souqship.com , advising us of your order number (found in Order History in ‘My Account’), along with the name/product code of the item affected and the details of the problem, so that we may investgate this for you.

Please return the item to us following the return Policy stated above

We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.

HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

If you would like to return an item, we will refund you within 7-20 business days of the day that we are in receipt of the returned product in our address

Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office/Courier as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

CAN I EXCHANGE AN ITEM?

Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections .

CANCELLATION POLICY

You can cancel your order anytime up to 3 hours before the start of the delivery slot chosen by you for the shipment of that order. Please email to support@souqship.com and Call on customer care +91 9400935933 for cancellation request. For instance, if your delivery slot is between 10am-1pm, please cancel your order 3 hours before 10 am i.e by 7 am. Our admin team will review the cancellation request and act accordingly.

WARRANTY

In the event of any quality related complaint about a product, the customer should contact the souqship.com  Ready consumer care number or the consumer care cell of the manufacturer/ marketer of the product. Details of the consumer care cell of the Manufacturer or Marketer will be on the packaging of the product.

OFFALICA PRIVATE LIMITED (OPL] shall not be held liable either directly or indirectly for the quality of any Product. Products covered under Manufacturer’s warranty/guarantee cannot be returned to (OPL], as the same is covered by the after-sale service offered by the manufacturer of the Product. (OPL] will not be directly or indirectly liable for goods covered under the manufacturer’s warranty/guarantee.

Consent

By accessing this website, you consent to the terms and conditions of the Policy